MTN - congrats... you are in the wrong!

Somebody please explain why I have proof and yet MTN say I'm lying?

---------- Forwarded message ----------
From: Susann Deysel
Date: Thu, May 17, 2007 at 11:26 AM
Subject: Cancellation
To: "Lawrence Williams [ MTNSP - Innovation Centre ]" , "Robert Nell [ MTNSP - Northgate ]" , "Samenthia Gail Koopman [ MTNSP - Innovation Centre ]" , "Justin Pillay [ MTNSP - Northgate ]" , mtnsp@mtn.co.za


To Whom This May Concern:

I have now requested telephonically to the mtn call centre and in
person at Northgate Service Centre beginning April that the Data
Bundle be removed from my account as I would no longer be using your
services for this.

MTN has not given me the service levels that I would expect from a
service provider. To tell you the truth, I was horrified by the lack
of service I received since signing up for the HSDPA bundle with MTN.

Issues I've had with MTN:
You didn't bill me correctly, you don't send statements – even after
continuous requests…, then you over-bill me by R3000 and then it takes
you more than a few weeks to refund me… and on top of that I first
signed up for a 100MB bundle but after 1 month I requested that it be
changed to 350MB… but that wasn't done and I couldn't check cause I
still wasn't receiving statements so then you overcharged me!
And most recently…
What do I get in my emailbox yesterday… a bill for R227.58 that you
subtracted from my account for a service that I requested be removed
at beginning April… that means that you once again did not do as your
customer requested because for some reason your service is up to sh!t.
For your information I signed up with Vodacom for a Data Bundle
contract beginning April and guess what… I received my statement on
time and know how much data I use – funny that MTN can't do that.

I want the R227.58 refunded to me by tomorrow COB – I don't give a
damn about your processes as the money should not have been subtracted
from my account in the first place. I also want an apology from MTN
for all the inconvenience I had to endure the last few months else I
will take this matter up with any and all consumer boards and agencies
that I can find. I have had enough!

Also take note that my 2 cell phone contracts expire in Feb 2008 – and
after that I will no longer deal with MTN – you have lost me as a
customer due to VERY POOR SERVICE.

Susann Deysel

MTN - 1 off the hook

Thank you Mario for phoning me yesterday. Unfortunately nobody has phoned me between Friday and yesterday, I had to phone... and whomever in the retention department you handed it over to was not pulling his weight and making sure that I, the customer, gets the communication I deserve.

Mario from MTN yesterday said that they will refund me the cash for the data contract that should have been canceled. I now first want to see the money before renewing my 2 cellphone contracts.

Claudette on the other hand phoned me again yesterday to tell me that she didn't put the phone down on me, but then she did it again. This morning I got my response on HelloPeter.com and MTN says I put it down on her the first time according to their recording. My question is: Why, if I had put down the phone on Claudette, would I still be calling out to her after she had put down the phone on me?

MTN - thank you for no customer service

I'm writing this to say thank you to MTN for the bad customer service I have gotten. I'm sorry that I lost my temper - I mean, why should I have expected that the MTN customer service line is there to assist customers! I didn't realize it was actually so you can put me on hold, drop my calls, not assist me and almost drive me to a heart attack.

Today I spent 1.4 hours on the phone with MTN, because Claudette (supervisor) and 1 other agent put the phone down in my ear. I really liked that. I wish more MTN customer service agents are as useless as you.

Friday I phoned MTN and finally after about 2 hours I got through to Mario (supervisor), he promised me twice, not once, that he would phone me Monday. As he would like to help MTN keep me as a customer. Mario, I hope you burn in hell for breaking a promise.

MTN, you need to pull up your socks and treat your customers with the respect they deserve.

It goes www.touchdownsouth.com on your keyboard

How easy can it get to find accommodation in Cape Town? Well, apparently as easy as going to www.touchdownsouth.com!

With more than 300 accommodation establishments (in the beautiful Cape Town & surrounding arreas) on www.touchdownsouth.com for the Cape you should be able to find self-catering Cape Town accommodation, self-catering accommodation in Clifton or bed & breakfasts in Gordon's Bay.

If you can't find what you're looking for or just don't have the time, it is as easy as filling in a form to get customer services to look for you.

When you find the Cape Town accommodation establishment you want to stay at, you can pay by eft, direct deposit or credit card.

Joke in the mail :)

...and I quote

After posting my 2 cents worth yesterday and today, I went decided to see what other people are saying...

Amatomu: http://www.amatomu.com/tag.php?tag=black%20journalists


http://www.news24.com/News24/MyNews24/Letters/0,,2-2127-2129_2275527,00.html

"But what I can't accept is that, 14 years after the cessation of a system that wrecked millions of lives (a system in which I was too young to participate, on either side of the ideological divide), a group should be able to blatantly assert that people of a certain skin colour are unwelcome at a certain place and a certain time. That is completely contrary to the spirit of our Constitution and insults all those "non blacks" who participated in the struggle to bring justice to South Africa."

http://www.news24.com/News24/MyNews24/MyNews24/0,,2-2127-2336_2275702,00.html

"Sanef responds:

Ed's note: The following statement has been sent out by Sanef in response to a decision by the Forum of Black Journalists.

The South African National Editors' Forum (SANEF) strongly deplores the decision by the Forum of Black Journalists (FBJ) to exclude journalists who are not members of the organization from a meeting to be addressed later today by the President of the African National Congress (ANC) Jacob Zuma.

The decision effectively means the exclusion of white journalists from the meeting. Such exclusion has no place in South Africa today and certainly not in a forum that represents journalists.

Sanef respects the FBJ's right to organise and associate as it sees fit provided this does not undermine the open society and democratic values of our constitution and country. Our democracy came after a hard fought struggle at several levels including the media and every effort should be made to protect it.

The address by an important leader such as Zuma is of great public importance, particularly given his views on the media. It is in the interests of journalism and the public at large that this meeting should be open to all journalists wishing to report on it. Sanef therefore calls on the FBJ to rescind the decision and allow all journalists to report on it. "

http://blogs.thetimes.co.za/hartley/2008/02/23/race-zuma-journalists-and-strawberry-pie/
>

"There can be no question that it is totally unacceptable to hold a meeting on a matter of broad public interest which excludes people on the basis of race.
The suggestion is that the mere presence of a certain race would poison the atmosphere, which amounts to a gross racist generalisation — in this case that all whites are unfit to attend the gathering."

http://www.mg.co.za/articlepage.aspx?area=/breaking_news/breaking_news__national/&articleid=333112&referrer=RSS

The only way you can move forward in your life, is when you can let go of the past

I have the right to speak my mind - and I'm using it.

My post of yesterday apparently made quite a few (tsunami sized) waves. Even though some people agree (or disagree) with me, I know that what I wrote is controversial, but it is a valid point that I made.

After 14 years of a democratic South Africa I have great friends across the (so-called) racial divide. I have one very close friend - that is not white, but probably the best friend I've ever had - and yes, I have white friends too.

Why have I finally decided to not just shut-up and smile? Well, I've had enough. Enough of hearing how bad we are. Enough of having to feel like I should apologise for the rest of my life for something that I did not do. Enough of people walking around with a chip on their shoulders.

It is time to not look back and dwell on the past - because when you look behind you, you can't see what is right in front of you. It is time that ALL South Africans look forward and treat eachother as equals, no matter their color or religion (or whatever else).

Here is the best advice I've ever been given - and maybe South Africans should try it. The only way you can move forward in your life, is when you can let go of the past.

Who's the racist now?

I thought the whole apartheid struggle was about being equal. I must've been mistaken.

Apparently it is now ok (according to black journalists) to discriminate against white people. This week white journalists were asked to leave a meeting for black journos. Apparently it is not ok if white people have a exclusively white resort/club/meeting.

Wake up people - if you do stuff like this you are doing the same thing you fought against.

Google event 2008

700km and 31l of fuel in my Chevrolet Spark

Its official, I did it. I drove 700 km in my Chevy Spark and only had to fill up 31l!

I have really bought a car that saves money :) I love my Spark.

What are you doing to live a little greener?

How far can you go with 1 tank of petrol and a Chev Spark

Well, if all goes well, I will be reaching 700km on my Chevrolet Spark 800cc! I have a little over a quarter of a tank left and the reading is already 656km...

I know it may seem ridiculous to drive a 800cc, but really, do you need to drive a fuel guzzling car - especially now?

In the world of Google

On the 15th of Feb '08 I will be at the Google Power Up event in Pretoria. I don't know how this happened, but somehow my simple request to go to a Google event made added 5 managers to the list.

I suspect that the fact that the word "Android" made them want to join me...

I'll make sure I have my camera and a notepad handy to report back!