South African Post Office and Amazon

http://www.iol.co.za/index.php?set_id=1&click_id=13&art_id=vn20080622092120224C361260

"The global mail order business made the surprise announcement this week without first informing the Post Office, which learned about the decision when it was contacted for a comment by Business Day.

The South African Post Office is the only postal service in Africa that has been blacklisted because of the large number of items that have gone missing, presumed stolen."

What a surprise... SAPO "looses" parcels.Did you know that when they loose your parcel they only refund the postage money if not insured? That is, if you can get someone to take your matter on.
I have had a parcel from China stolen and it took them a month to "investigate". I had to keep on phoning the get any information about what they've found. What was their conclusion? Nothing, absolutely nothing. They refunded me the postage money. No apologies, nothing.

The other thing that happens at SAPO is that they send parcels to the wrong post office. If a parcel's delivery address is in Randburg - how does it end up in Sandton? To top it off, this particular parcel arrived in South Africa 3 weeks before I could find it. No "pick up your parcel note" was ever received by me - even though the post office in Benmore dispatched it to my Paulshof postal address. I had to drive a detour to pick up the package.

I've had my post box with Rivonia for more than a year now. In this year I've received quite a few parcels and twice I was given a parcel that was not addressed to me.

"He said there were measures in place to deal with theft and corruption and that there had been a 64 percent decline in postal crime.

"We are still continuing, though, with measures that include investment in technology, cultural education and training people to make them understand the implications to the economy, themselves and the image to the country," he said.

Lose said the post office carried about 6.5 million parcels and letters a day."

My question is, if the post office's slogan is "we deliver" - should they not deliver? How can they not be held accountable for theft by their employees? Don't try to tell me that the parcels get lost and doesn't get stolen - because how do they get lost? Fairies? I don't think so.