Nashua Mobile - Carol wake the #$$%#$ up!!!

Today I suddenly get a phone call from Junaid... he pitched to pick up the modem without any warning... as Carol sent him... yes you guessed it, after a month I had given up on CAROL NDLOVU to actually lift her arse and call me... I mean - surely in a month she could have done this already?

Then I get the email below from CAROL NDLOVU at NASHUA MOBILE and obviously I replied...

---------- Forwarded message ----------
From:
Date: Oct 30, 2007 12:42 PM
Subject: Re:
To: Carol Ndlovu

Hi Carol,

You should have made an appointment. I don't carry around the modem with me anymore (especially since you would have sent someone a month ago to pick it up).
I contacted you a month ago to come pick it up - you said you will phone me back with an appointment and have someone collect it.
You never did.
Make a set appointment with me via email as I'm NOT IN THE OFFICE EVERY MINUTE OF THE DAY.

I should charge you storage costs for the modem as clearly it is YOU that have been neclegent in performing your duties.

I will not be liable for any costs for contract fees from after 26 September, 2007. According to me and the email I have that is the date I requested the cancellation of the contract.
I have since then phoned Nashua Mobile on numerous occasions but have never been phoned back or contacted by anyone from deactivations.
I have taken this up with ICASA again too to resolve this via them with Nashua Mobile.

Regards

Susann Deysel



On 10/30/07, Carol Ndlovu wrote:


_________________________________________________________________

Nashua Mobile (PTY) LTD Electronic Mail Notice: Click Here
or send an email to emailnotice@nashuamobile.com
_________________________________________________________________
Good day Susann

We sent through someone to collect the device and SIM card. You stipulated between 07H00 and 15H00. He was there at 12H10, you in turn sent him away without the device and SIM card. Please note that till we have the device and SIM card in our possession we will not cancel the contract and you will be liable for the monthly subscription and any usage thereof.

Kind regards


Carol Ndlovu
Office of the Managing Director
Nashua Mobile
Tel: 011 207 8803
Fax: 011 207 9298
E-mail:md@nashuamobile.com

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Nashua Mobile and I have now had a dispute dragging on for more than 3 months.

On 26 September 2006 they finally agreed to cancel my contract and waive all fees. I even have this on email. I responded and said I accept this and the cancellation can go ahead.

Unfortunately Nashua Mobile has not done this - even after my repeated phone calls and threats. This week alone I spoke to 5 people Fabian Brown, Saggy, Flora, and 2 others... even these customer service agents apologise. Unfortunately they have promised to get back to me and never did. I have yet to receive a call from the Deactivations department...

I received my statement from them yesterday. Tomorrow I'm going to place a stoporder on all payments via debit order to Nashua Mobile. I'm sure they'll contact me as soon as they can't (steal) get any money from me.

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I have received an email on 26 September 2006 that the cancellation of my contract can go ahead without any penalty fees as Nashua Mobile admitted that the modem and software they supplied was not functioning as advertised.

Since then I have phoned, emailed and left messages on their website. My calls have been dropped. Promises to have someone phone me back has been a load of hogwash. The sentence "I will get back to you" actually means "We're never gonna get back to you - F*** you."

Today I spoke to Fabian Brown (fabianb@nashuamobile.co.za) who said I must email him that letter. I tried emailing him, but I get a "permanent delivery failure message". I phoned him on his direct line 011 207 8898 and left a message - lets see if he phones back.

Fabian also told me that I will have to give them 30 days notice ie. pay another month - this unfortunately is unacceptable as I have been trying to get this actioned since the 26 September 2007... but Nashua Mobile has been the problem.